Last Updated: December 1, 2025
This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, use our logistics services, or interact with us. We are committed to protecting your privacy in accordance with applicable privacy laws and international privacy standards.
By using this website or our services, you consent to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
We may collect different types of information depending on how you interact with our website and logistics services:
1.1 Personal Information
Contact Details: Name, email address, phone number, physical address, delivery address
Business Information: Company name, business address, account details, billing information
Identification Information: Government-issued ID numbers (when required for customs or regulatory compliance)
Shipment-Related Information: Sender details, receiver details, delivery instructions, special handling requirements, authorization signatures
Communication Records: Messages, inquiries, feedback, customer service interactions, and correspondence with us
1.2 Shipment Information
Package Details: Package type, contents description, dimensions, weight, quantity
Package Characteristics: Color, fragility indicators, special handling instructions (fragile/delicate/breakable), packaging specifications
Shipping Preferences: Delivery speed, pickup locations, delivery locations, time windows, special delivery instructions
Tracking Information: Shipment status, location data, delivery confirmation, proof of delivery, timestamps
1.3 Sender and Receiver Data
Sender Information: Name, phone number, email address, pickup address, business details
Receiver Information: Name, phone number, delivery address, delivery instructions, accessibility requirements
Authorization Data: Delivery signatures, recipient verification, alternative recipient information
1.4 Technical Information
Device Information: IP address, browser type, operating system, device identifiers
Website Usage: Pages visited, time spent on pages, links clicked, search terms used, account activity
Location Data: General geographic location based on IP address, shipment origin and destination coordinates
Cookies and Tracking Data: Information collected through cookies, web beacons, and similar tracking technologies
1.5 Information You Provide
Form submissions (shipping quotes, booking forms, contact forms, account registration)
Customer account preferences and settings
Customs declarations and documentation
Insurance claims and supporting documentation
User-generated content (reviews, testimonials, feedback)
Uploaded documents and files (shipping labels, invoices, customs forms)
2. How We Use Your Information
2.1 Legal Basis for Processing
We process your personal information based on:
Your consent (for marketing, cookies, non-essential processing)
Contract performance (to provide logistics services you requested)
Legal obligations (compliance with customs, transportation, and data privacy laws)
Legitimate interests (business operations, service improvement, fraud prevention, safety and security)
2.2 Purposes of Processing
We use your information to:
Process and fulfill shipment requests and deliveries
Arrange pickup and delivery services according to your specifications
Generate shipping labels, documentation, and invoices
Track shipments and provide real-time status updates
Send shipment notifications via SMS, email, and app notifications
Alert customers about pickup confirmations, shipping dates, and delivery updates
Provide customer support and respond to inquiries
Communicate regarding shipment delays, exceptions, or issues
Verify recipient identity and obtain delivery confirmation
Process payments and manage billing
Comply with customs regulations and international shipping requirements
Improve our logistics services and customer experience
Analyze service performance and operational efficiency
Send marketing communications and promotional offers (with your consent)
Prevent fraud, ensure security, and protect against unauthorized access
Conduct business operations and maintain accurate records
Resolve disputes and handle claims
Ensure safety and security of shipments and personnel
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your website experience, improve our services, and analyze usage patterns.
3.1 Types of Cookies We Use
Essential Cookies: Required for website functionality, account access, and booking services
Performance Cookies: Help us understand how visitors use our website and identify areas for improvement
Marketing Cookies: Used to deliver relevant advertising and track campaign effectiveness
Preference Cookies: Remember your choices, settings, and shipping preferences
3.2 Third-Party Tools
We may use third-party services that collect information through cookies and tracking technologies, including:
Google Analytics: Website usage analysis and performance tracking
Facebook Pixel: Social media advertising and audience insights
Marketing Platforms: Email marketing, advertising networks, social media tools
Customer Support Tools: Chat widgets, help desk systems, ticketing platforms
Shipment Tracking Tools: Real-time tracking systems and mapping services
Website Optimization Tools: Services that help improve website performance and user experience
3.3 Cookie Consent
When you first visit our website, you can choose which cookies to accept. You can change your preferences at any time through your browser settings or our cookie preference center.
For California residents subject to CPRA, you may exercise your right to opt out of the “sale” or “sharing” of personal information by using the “Do Not Sell or Share My Personal Information” link available on our website.
4. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information in the following circumstances:
4.1 Service Providers and Partners
We may share information with trusted third parties who help us operate our logistics business:
Transportation Partners: Delivery drivers, courier services, freight carriers, airline partners, shipping line operators
Warehouse and Fulfillment Partners: Storage facilities, distribution centers, handling agents
Customs Brokers: Agents who facilitate customs clearance and international shipping compliance
Technology Service Providers: Website hosting, tracking systems, mobile app developers, IT support
Payment Processors: Financial institutions and payment gateway providers (where applicable)
Insurance Providers: Cargo insurance companies (when insurance is purchased)
Marketing and Advertising Providers: Email marketing platforms, advertising networks, analytics services
Customer Support Tools: Communication platforms, help desk systems, chatbot services
Professional Service Providers: Legal advisors, accounting firms, consulting services, auditors
4.2 Sender and Receiver Information Sharing
To complete deliveries, we share necessary information with:
Recipients: We provide receivers with sender information and shipment details necessary for delivery coordination
Senders: We provide tracking updates and delivery confirmation details
Authorized Third Parties: Individuals or businesses designated by you to receive shipment information or act on your behalf
4.3 Regulatory and Compliance Sharing
Customs and Border Authorities: Required shipment information, customs declarations, and documentation for international shipments
Transportation Authorities: Compliance with transportation regulations and safety requirements
Tax Authorities: Information required for tax compliance and reporting
4.4 Legal Requirements
We may disclose information when required by law or to:
Comply with legal processes, court orders, subpoenas, or government requests
Protect our rights, property, or safety, or that of our customers, employees, or others
Investigate or prevent illegal activities, fraud, or policy violations
Enforce our terms of service and contractual agreements
Respond to emergency situations involving safety or security threats
4.5 Business Transfers
If we are involved in a merger, acquisition, bankruptcy, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
4.6 SMS and Email Communication Consent
By utilizing our services, you consent to receiving important shipment update notifications through both SMS and email. These communications may include, but are not limited to:
Order confirmations and booking acknowledgments
Pickup notifications and scheduling confirmations
Tracking updates and shipment status changes
Delivery status alerts and estimated arrival times
Delivery confirmation and proof of delivery
Exception notifications (delays, address issues, failed delivery attempts)
Customer service communications and inquiry responses
Other relevant information to ensure a seamless experience with your shipment
Your agreement to receive these updates helps us keep you informed about your shipment’s progress. These operational communications are essential to our service delivery and are separate from marketing communications, which require separate consent.
Important: No mobile or messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. International Data Transfers
Your information may be processed and stored in countries outside your own, including locations where we operate logistics facilities, partner warehouses, and service provider data centers. These countries may have different data protection standards.
When we transfer information internationally, we implement safeguards such as:
Encryption during transmission and storage
Access controls and authentication systems
Contractual protections with our service providers requiring equivalent data protection
Compliance with applicable cross-border data transfer regulations
Standard contractual clauses or other approved transfer mechanisms where required
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, loss, or destruction.
6.1 Security Measures Include:
Secure data transmission using SSL/TLS encryption
Access controls and multi-factor authentication systems
Regular security assessments, vulnerability testing, and updates
Employee training on data protection and confidentiality
Incident response and breach notification procedures
Physical security measures at facilities and data centers
Secure disposal of information no longer needed
Network security monitoring and intrusion detection systems
Regular backups and disaster recovery procedures
Important: While we implement strong security measures, no internet transmission or electronic storage system is completely secure. Please exercise caution when submitting personal information online and protect your account credentials.
7. Sensitive Personal Information
In some cases, we may collect sensitive personal information to fulfill specific logistics services.
7.1 Types of Sensitive Information We May Collect
Special Handling Requirements: Medical shipments, temperature-sensitive goods, hazardous materials information
High-Value Shipments: Information about valuable goods requiring enhanced security
Accessibility Requirements: Special delivery needs based on physical limitations or health conditions
Identification Documents: Copies of government-issued IDs or passports (when required for customs or restricted deliveries)
Financial Information: Credit card details, bank account information for payment processing
Other Sensitive Information: Information you voluntarily provide through specialized service request forms
7.2 Legal Basis and Protection
Sensitive personal information is collected only when:
Necessary for the specific logistics service you requested
Required by customs, transportation, or other applicable regulations
With your explicit consent
In accordance with applicable data privacy laws
7.3 Special Handling
Sensitive data is subject to enhanced security and confidentiality safeguards, including:
Additional encryption and access controls to protect confidentiality and integrity
Strictly limited access to authorized personnel only who require the information for service fulfillment
Storage and transmission using secure protocols and restricted systems
Segregation from general business data where appropriate
Processing in accordance with applicable privacy laws and industry regulations
Retained only as long as necessary for the specified purpose, consistent with our retention schedule and legal obligations
8. Data Retention
We retain personal information only as long as necessary for the purposes described in this Privacy Policy or as required by applicable law.
8.1 Retention Periods
We retain different types of information for different periods based on the purpose for which it was collected and applicable legal requirements. Generally:
Shipment Records: Retained for the duration of the shipping process and for a period thereafter as required by transportation regulations, customs laws, and business needs (typically three to seven years)
Customer Account Information: Retained for the duration of your active account relationship and for a reasonable period thereafter to address inquiries or disputes
Communication Records: Retained as long as necessary to respond to inquiries, provide support, and maintain service quality
Tracking and Delivery Records: Retained according to transportation industry standards and regulatory requirements
Payment and Billing Information: Retained as required by tax laws, accounting standards, and financial regulations
Marketing Communications: Retained until you opt out or withdraw consent, plus a brief processing period
Website Usage and Analytics Data: Retained according to our analytics service providers’ policies and industry standards
Legal and Regulatory Compliance: Retained as required by applicable laws, including customs, tax, transportation, and data protection regulations
Specific retention periods may vary depending on the nature of our services, your relationship with us, shipment types, and applicable legal requirements in different jurisdictions. When information is no longer needed, we securely delete, anonymize, or destroy it according to our data retention and disposal procedures.
9. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
9.1 General Rights
Access: Request a copy of your personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal exceptions such as regulatory retention requirements)
Restriction: Request that we limit how we use your information
Portability: Request your information in a portable, structured format that can be transferred to another service provider
Objection: Object to certain uses of your information, particularly for marketing or profiling purposes
Withdraw Consent: Withdraw previously given consent at any time (without affecting the lawfulness of processing based on consent before withdrawal)
9.2 Marketing Communications
You can opt out of marketing communications at any time by:
Clicking the unsubscribe link in marketing emails
Adjusting your account communication preferences
Contacting us using the communication methods provided on our website
Please note: Even if you opt out of marketing communications, we will still send you essential service-related communications about your shipments, account, and transactions.
9.3 How to Exercise Your Rights
To exercise these rights, please contact us using the communication method provided on our website. We will respond to your request within the timeframe required by applicable law (typically within 30 days, though this may be extended in complex cases).
When submitting a request, please provide sufficient information to allow us to verify your identity and locate your information in our systems. We may request additional information to confirm your identity before processing certain requests.
10. California Privacy Rights (CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Rights Act (CPRA), including the right to:
Know: Request information about the categories and specific pieces of personal information we have collected about you, including the sources, purposes, and third parties with whom we share information
Delete: Request deletion of your personal information, subject to legal exceptions (such as completing transactions, detecting security incidents, complying with legal obligations, or maintaining business records)
Correct: Request correction of inaccurate personal information
Opt-Out: Opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising
Limit Use of Sensitive Information: Request that we limit the use of your sensitive personal information to purposes necessary for providing services
Non-Discrimination: Exercise your privacy rights without discriminatory treatment, including denial of services, different pricing, or reduced service quality
10.1 CPRA Disclosures
We do not sell or rent your personal information in exchange for money. However, we may share identifiers (such as IP addresses, cookies, or device identifiers) with analytics and advertising partners, which may be considered “sharing” under CPRA.
Categories of Personal Information Collected: Identifiers, commercial information, internet activity, geolocation data, professional information, and inferences
Business Purposes: Service fulfillment, customer support, analytics, fraud prevention, legal compliance, and business operations
Categories Shared: Identifiers and internet activity with advertising and analytics partners
To exercise your CPRA rights, including opting out of data sharing, please contact us using the “Do Not Sell or Share My Personal Information” link available on our website or through our designated contact methods. We will not discriminate against you for exercising your privacy rights.
We do not knowingly sell or share personal information of individuals under 16 years of age.
11. Children’s Privacy
Our website and logistics services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent.
If a parent or legal guardian arranges logistics services that involve a minor (such as shipping to a school, camp, or minor’s residence), we may process limited information necessary to complete the delivery. In such cases, the parent or guardian is responsible for providing consent and we will process only the minimum information required for service fulfillment.
If we become aware that we have collected personal information from a child under 13 without required parental consent, we will take appropriate steps to delete the information promptly.
Parents or guardians who believe we may have collected information from a child under 13 should contact us immediately using the methods provided in the Contact section.
12. Data Breach Notification
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will:
Notify affected individuals within the timeframe required by applicable law (typically within 72 hours of discovery for most jurisdictions)
Report to regulatory authorities as required by data protection laws
Take immediate action to contain the breach, secure affected systems, and prevent further unauthorized access
Conduct a thorough investigation to determine the scope, cause, and impact of the breach
Provide information about what happened, what information was involved, and what steps we are taking to address the breach
Offer guidance on steps you can take to protect yourself
Implement additional safeguards to prevent similar incidents in the future
We are committed to transparency and will provide required notifications in line with applicable legal timelines. We maintain an incident response plan and regularly test our breach response procedures.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes in our data processing practices or logistics operations
New legal requirements or regulatory guidance
Technology updates or new services
Business operational changes, mergers, or acquisitions
Feedback from customers or regulatory authorities
When we make updates, we will:
Post the revised Privacy Policy on this page and update the “Last Updated” date at the top of the document
Maintain previous versions for reference where appropriate
For significant changes that materially affect your rights or how we handle your information, we will provide additional notice through:
Email notification to registered account holders
Prominent website banner or pop-up notification
In-app notifications (if you use our mobile application)
Direct communication for substantial changes affecting active shipments
Where required by law, we will obtain your consent for material changes before they take effect.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us using the communication methods provided on our website.
You may contact us to:
Exercise your privacy rights
Submit data access, correction, or deletion requests
Opt out of marketing communications or data sharing
Report privacy concerns or suspected data breaches
Request information about our data processing practices
Submit complaints or feedback regarding privacy matters
Ask questions about this Privacy Policy
When contacting us, please provide sufficient detail about your inquiry to allow us to respond effectively. For data subject requests, we may need to verify your identity before processing your request.
14.1 Regulatory Complaints
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority or supervisory authority. We will cooperate fully with applicable regulatory authorities regarding privacy matters.
Your privacy matters to us. We are committed to handling your personal information responsibly, transparently, and in compliance with applicable privacy laws. Thank you for trusting us with your logistics needs.